The Rise of the Compassionate Leader: Should You Be Cruel to Be Kind?

Here’s the key quote: “The single greatest influence on profitability and productivity within an organisation, according to the research project – which to date has taken in data from more than 5600 people in 77 organisations – is the ability of leaders to spend more time and effort developing and recognising their people, welcoming feedback, including criticism, and fostering co-operation among staff.”

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