Tag archives: insight

Good list to read quickly and come back to from time to time.

Hands down the best productivity tool I’ve ever come across.

Here’s the key part: “If you are a transaction driven company, a marketplace, a retailer, or some other transaction oriented business, you had better be investing big time in mobile. Because if you aren’t, your competitors surely will be.”

It’s a good list. Seriously.

Pretty interesting stuff about the physiological underpinnings of curiosity.

Good thing to keep in mind. Get out there and start something…

Quite simply, the small stuff just doesn’t matter. Another good one from Seth Godin.

Any organization who relies on customer service should make note of this – allowing and incentivizing your customer service reps to actually care about callers and solving their problems is a great strategy in the long-term. We’ve been doing this at Dig Inn, and it’s had a tremendous positive impact on our online ordering business.

Good to spend some time looking inside and playing the “5 Why Game” every now and again.

I could not agree more.

Great one from Seth Godin. It’s important to keep your messaging to customers simple and bold (as that is what will resonate with them most), but you also need to appreciate that delivering on that simple promise will be complex and require patient leadership. But Seth says it much better than I can…give it a read.

Good things for first-time entrepreneurs to be aware of.

KissMetrics discusses the Net Promoter Score or “NPS,” The One Number You Need To Grow. The Net Promoter Score is a single question customer survey (i.e. very quick for customers to fill out) that’s highly correlated with profitability. If you’re not measuring your NPS, you should be, and it’s not difficult to do (especially if you use KissMetrics).

Great post about how entrepreneurship really isn’t as risky as people make it out to be. Plus, it gives you a chance to do what you love (which will make you happier as a person) and really build wealth (through an exit).

Brilliant explanation of what determines customer satisfaction from Seth Godin. This one’s a must read.

A great list of qualities / skills you should have as a non-technical co-founder of a web- or app-based company.  An idea, connections, and “business sense” just aren’t enough. Ideas are easy – everybody’s got ’em.

Great list of qualities that every entrepreneur can learn from Woody Allen, who is a much more impressive guy than I had realized prior reading this post.

Hugely helpful resource for any wannabe entrepreneur. Sequoia Capital is one of the best VC firms of all time, and this is what they look for in good companies. They also provide a really helpful outline of what to include in a business plan (i.e. pitch deck).