Tag archives: insight
Tag archives: insight
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The Ulimate Productivity Tool
Hands down the best productivity tool I’ve ever come across.
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Mobile Commerce
Here’s the key part: “If you are a transaction driven company, a marketplace, a retailer, or some other transaction oriented business, you had better be investing big time in mobile. Because if you aren’t, your competitors surely will be.”
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9 Life Mottos That Highly Successful People Swear By
It’s a good list. Seriously.
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Why We Are Addicted, Quite Literally, To Information
Pretty interesting stuff about the physiological underpinnings of curiosity.
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You Will Never Get Really Rich Working For Someone Else
Good thing to keep in mind. Get out there and start something…
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Thinking about your shoes
Quite simply, the small stuff just doesn’t matter. Another good one from Seth Godin.
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“The best way to predict the future, is to create it.”
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Forbidden to care
Any organization who relies on customer service should make note of this – allowing and incentivizing your customer service reps to actually care about callers and solving their problems is a great strategy in the long-term. We’ve been doing this at Dig Inn, and it’s had a tremendous positive impact on our online ordering business.
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It’s not all in your head
Good to spend some time looking inside and playing the “5 Why Game” every now and again.
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No Amount Of Money Can Create A Sense Of Purpose
I could not agree more.
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“Only those who are asleep make no mistakes.”
-- Ingvar Kamprad, Founder of IKEA
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The waffle paradox
Great one from Seth Godin. It’s important to keep your messaging to customers simple and bold (as that is what will resonate with them most), but you also need to appreciate that delivering on that simple promise will be complex and require patient leadership. But Seth says it much better than I can…give it a read.
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Things I Wish I Knew Before I Started My Business
Good things for first-time entrepreneurs to be aware of.
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Why Customer Satisfaction Surveys Aren’t Useful and What To Do About It.
KissMetrics discusses the Net Promoter Score or “NPS,” The One Number You Need To Grow. The Net Promoter Score is a single question customer survey (i.e. very quick for customers to fill out) that’s highly correlated with profitability. If you’re not measuring your NPS, you should be, and it’s not difficult to do (especially if you use KissMetrics).
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Just How Risky Is Entrepreneurship, Really?
Great post about how entrepreneurship really isn’t as risky as people make it out to be. Plus, it gives you a chance to do what you love (which will make you happier as a person) and really build wealth (through an exit).
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(What you get) – (What you were hoping for)
Brilliant explanation of what determines customer satisfaction from Seth Godin. This one’s a must read.
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On Hiring: How To Be a Non-Technical Co-Founder
A great list of qualities / skills you should have as a non-technical co-founder of a web- or app-based company. An idea, connections, and “business sense” just aren’t enough. Ideas are easy – everybody’s got ’em.
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9 Things I Learned From Woody Allen
Great list of qualities that every entrepreneur can learn from Woody Allen, who is a much more impressive guy than I had realized prior reading this post.
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“Imagination is more important that knowledge.”
-- Albert Einstein
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Sequoia Capital: Writing a Business Plan & Elements of Sustainable Companies
Hugely helpful resource for any wannabe entrepreneur. Sequoia Capital is one of the best VC firms of all time, and this is what they look for in good companies. They also provide a really helpful outline of what to include in a business plan (i.e. pitch deck).
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“Jamie: ‘Human nature is odd. We crave new things, but simultaneously dislike change.’
“Phil: ‘Not that odd; we like to choose and hate to have things forced on us. We usually embrace the changes that we have chosen for ourselves.’”
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“The importance of doing everything you do to your very best. And that the journey is the reward. If you do things well one at a time, you end up in a really good place. Don’t get ahead of yourself. Control the things you can.”
Good list to read quickly and come back to from time to time.